1. Introduction
Welcome to buildq.in an online building material supply platform operated by BuildQ. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Ordering & Purchases
– All orders are subject to product availability and acceptance by BuildQ.
– Prices are subject to change without prior notice.
– We reserve the right to cancel or refuse orders in case of pricing errors, stock unavailability, or suspicious transactions.
– Payment must be completed before order processing.
3. Payment Terms
– Accepted payment methods: Credit/Debit Cards, UPI, Net Banking, and other approved gateways.
– All transactions are secured via SSL encryption. We do not store your payment details.
– In case of failed transactions, refunds (if applicable) will be processed within 5-7 business days.
4. Delivery Policy
– We deliver only within Bangalore city limits.
– Delivery timelines are estimates only and may vary due to unforeseen circumstances (traffic, weather, etc.).
– Customers must provide accurate delivery addresses. Additional charges may apply for redelivery due to incorrect details.
– ignature upon delivery may be required for proof of receipt.
5. Returns & Refunds
– Damaged/Defective Products: Must be reported within 48 hours of delivery with photo proof for replacement/refund.
– Wrong Items Shipped: We will arrange a return and correct delivery at no extra cost (if reported within 48 hours).
– Cancellation Policy: Orders can be cancelled before dispatch. No cancellations once shipped.
– Non-returnable Items: Certain materials (e.g., cut-to-size products, special orders) cannot be returned unless defective.
6. Quality Assurance
– We ensure all materials meet industry standards. However, customers must verify specifications, grades, and quantities before use.
– BuildQ is not liable for issues arising from improper storage, handling, or installation post-delivery.
7. Limitation of Liability
– We are not responsible for indirect damages (loss of profits, project delays, etc.) arising from material supply.
– Our liability is limited to the order value unless mandated by Bangalore consumer protection laws.
8. User Responsibilities
– Customers must provide accurate details (contact, delivery address, etc.).
– Misuse of the website (fraudulent orders, spam, hacking attempts) will lead to legal action.
9. Governing Law & Dispute Resolution
– These Terms are governed by Indian laws, with jurisdiction in Bangalore courts.
– Any disputes will first be resolved via mutual negotiation or mediation before legal proceedings.
10. Changes to Terms
– We may update these Terms periodically. Continued use of the website implies acceptance of revised Terms.
11. Contact Us
For questions or grievances, contact:
Email: buildq.acon@gmail.com
Phone: 91085 70996
Address: #2363, 24th main, 1st Sector, HSR Layout, Bangalore- 560 102.
